Marc Jacobs customer service representatives are available 24 hours a day to answer your questions at 877-707-6272 or by email at firstname.lastname@example.org.
- 24 Hours / 7 Days
- UK: +44 20 7408 7066
- France: +33 1 44 50 23 60
- Italy: +39 02 00 68 52 22
- Mon-Fri - 10am-7pm CET
- Sat - 10am-5pm CET
Marc Jacobs Customer Service representatives are available 24 hours a day to help you with your purchase. Please call us at 877-707-6272.
Unfortunately, once your marcjacobs.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to call us at 877-707-6272 or email at email@example.com for additional assistance.
We accept payment via PayPal and the following credit cards:
- American Express
- Discover Card
We also accept debit cards with a Visa or MasterCard logo. We are now accepting international credit cards with billing addresses in U.S., Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Mexico, Norway, Russian Federation, Singapore, South Korea, Sweden, Taiwan, Thailand or the United Kingdom.
Payment is available via PayPal with a registered PayPal account. Don't have a PayPal account? Sign up for one here.
All prices of merchandise on marcjacobs.com are shown in U.S. Dollars (USD). Please note the final checkout price is also reflected in U.S. dollars (USD).
Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
State laws require that we charge applicable sales tax on orders shipped to the following states, where Marc Jacobs has a retail presence:
CA, FL, IL, KY, MA, NJ, NV, NY
Orders shipped to Canada will be subject to duties, customs tariffs, value added taxes and similar taxes that are levied are required in the applicable jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website and will be collected during Checkout. When placing an order on marcjacobs.com, you (the customer) are considered the importer of record and must comply with all applicable laws and regulations. All charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and shall be paid exclusively by you and will be reflected on your invoice. You should contact your local customs office for further information. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.
Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at firstname.lastname@example.org, available 24 hours a day.
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As of 2016, the Marc Jacobs Collection and Marc by Marc Jacobs labels have been unified under one single-label Marc Jacobs brand. With Spring 2016, Marc Jacobs is the first designer fashion house offering unique, original fashion and accessories at varying price points. The newly-expanded Marc Jacobs brand brings clarity of voice and aesthetic, reflecting Marc's love for mixing the everyday with the extraordinary. While this means some classic Marc by Marc Jacobs items are no longer available, fans of the brand should be pleased to discover new pieces made with the same signature take on affordable, uncompromising designer fashion.
The exclusive warehouse sale is only available at MarcJacobs.com. It offers 40% off select Women's and Men's Fall 2015 and Resort 2016 Marc by Marc Jacobs Ready To Wear, Bags, Wallets and Watches. Prices as marked. While supplies last. All sales final. Ends 5/4/2016 at 11:59PM PST.
We offer complimentary ground shipping for all orders on MarcJacobs.com.
United States Standard Shipping Rates
Canada Standard Shipping Rates
At this time, we only ship to the contiguous United States, Alaska and Hawaii, and Canada (excluding the Province of Quebec).
You can also use our Store Locator to find your nearest Marc Jacobs boutique. Our sales associates are happy to help and can even ship to you.
Find a store here: Store Locator
Some items sold require special handling as specified by federal, state and local regulations governing the transport of these items. At marcjacobs.com, we comply with these regulations; therefore, the shipment of some products to certain locations may not be possible. Please contact us with any questions via email at email@example.com.
Expedited orders placed by 12pm EST will be shipped same day on all business days.
For shipments to be received in time for Mother's Day, please see below shipping cutoffs within the United States:
- Ground 4/27, 2 PM EST
- Two Day 5/4, 2PM EST
- Overnight 5/5, 2PM EST
For shipments within the United States:
- Overnight (1 business day)
- 2nd Day (2 business days)
- 3rd Day (3 business days)
- Standard (3 - 6 business days)
For shipments to addresses located in Canada (excluding the Province of Quebec):
Purolator Air Service
Most items may be shipped to locations in Canada via Purolator Air Service. You can expect your order to arrive within 2-3 business days, although due to customs processing some orders may arrive after this date.
Purolator Ground Service
Most items may be shipped to locations in Canada via Purolator Ground Service. You can expect your order to arrive within 3-8 business days, although due to customs processing some orders may arrive after this date.
Canada Post Expedited Parcel Service
Most items may be shipped to post office boxes in Canada via Canada Post Expedited Parcel Service. You can expect your order to arrive within 7-10 business days.
Note: Most merchandise will ship within 1 to 2 business days after your order is received. Business days are Monday – Friday, excluding Federal holidays in the United States and Canada.
We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used.
For your convenience, any domestic orders placed on marcjacobs.com over $15.00 will receive a prepaid UPS shipping return label with your order. Unfortunately, Canadian orders will not receive a prepaid label.
For all orders placed before April 4th, 2016: the return fee of $6.00 will be deducted from the order credit amount.
For all orders (final sale excluded) placed on April 4th through May 31th, 2016: the return fee of $6.00 will be waived.
All swimwear, underwear and warehouse sale purchases are final sale; no returns or exchanges are accepted on these items.
Pack item(s) securely in the original product packaging and include all paperwork. Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.
If you choose not to use the prepaid UPS return shipping label, you are welcome to use a postal carrier of your choosing and at your own cost. Please send the return package to the following address:
Marc Jacobs Returns Fulfillment Center
350 Omega Parkway
Shepherdsville, KY 40165
Marc Jacobs recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.
To receive credit, items must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
At this time, marcjacobs.com does not process exchanges on gift orders. Any credit for items returned from a gift order, will be issued to the original purchaser. You are welcome to call us at 877-707-6272 or email at firstname.lastname@example.org for additional assistance.